Frequently Asked Questions

Q: Where are your products made?
A: All our pillows are made-to-order and fulfilled by our trusted U.S.-based production partners, ensuring quality and fast shipping.

Q: Can I customize my order?
A: Yes! Every item is fully customizable. You can add names, dates, photos, or special messages — just follow the personalization prompts at checkout.

Q: How long will my order take?
A: We typically ship within 3–5 business days, and delivery usually takes 7–10 business days (U.S. orders).

Q: Do you accept returns or exchanges?
A: Because our products are personalized, we only accept returns for damaged or incorrect items. If you have any issues, we’ll make it right — just contact us at support@yourcozygift.com.

Q: How can I contact you?
A: You can reach us anytime at support@yourcozygift.com — we're here to help!